Hurting Customers

Here's one thing I hate: the "security device" labels on CDs and DVDs. These things are ridiculous. I guess they're there to prevent theft of the disc from the case?

But they're really annoying for actual paying customers. Seriously, how effective are these things? Doesn't the plastic wrap work well enough? Are these labels really stopping thefts? It seems like if you really wanted to steal something, a little tape isn't a show-stopper.

When only the customer is hurting, something's very wrong.

(This gets even more foreign when you order from Amazon.com, who ships you items that still have the labels despite having never been on a shelf. I assume that's how they come from the factory, but come on...)

Here's another: when I call customer support, why do I always have to repeat my problem when I'm transfered?

I understand the need to transfer me. There are times when this gets out of hand (twice or more is kind of pushing it), but mostly I'm okay with that in and of itself. The annoyance is when you've just finished telling the customer service rep your life story only to have to repeat it all a couple seconds later to the next guy (this time, invariably in summary).

Sometimes they'll even ask you to verify your mother's maiden name or such and then when you're transfered, they need to know it again. Hello... I'm the same guy... on the same call.

Why can't customer service reps jot down your problem on their computer and have that information passed along with the call? It doesn't seem like a technical challenge... I think the industry is just brain-dead. And again, the customer gets the short end of the stick.

I think there is probably an endless supply other situations like these out there as well. I don't get it.

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